At GJ EV Rides, we pride ourselves on reliability and exclusivity. When you book a ride with us, that time block and vehicle are reserved solely for you, meaning we turn away other potential clients for that specific window.
By booking a service with us, you agree to the following Cancellation & Refund terms:
1. General Cancellation Policy
To ensure fair availability for all clients, our policy is strict but simple:
- More than 48 Hours Notice: If you cancel your reservation more than 48 hours before the scheduled pickup time, you will receive a 100% full refund to your original payment method.
- Less than 48 Hours Notice: If you cancel within 48 hours of the scheduled pickup time, your reservation is non-refundable. The full amount paid will be retained as a cancellation fee to cover the reserved time block.
- How to Cancel: Cancellations must be made via email (info@gjevrides.com) or phone/text. The timestamp of your request will determine your eligibility for a refund.
2. Flight Delays & Airline Cancellations
We actively track all inbound commercial and private flights.
- Flight Delays: If your flight is delayed, we will make every reasonable effort to adjust your pickup time at no extra cost. However, as a private car service with a scheduled calendar, extreme delays (2+ hours) may conflict with other existing bookings. In the rare event we cannot accommodate a massive delay, we will issue you a full refund or service credit.
- Airline Cancellations: If your flight is cancelled by the airline, please notify us immediately. If you provide proof of the airline cancellation, we may, at our sole discretion, offer a service credit for a future trip, even if it falls within the 48-hour non-refundable window.
- Diverted Flights: If your flight is diverted to a different airport (e.g., landing in Grand Junction instead of Aspen), please contact us immediately. We can often adjust the reservation to pick you up at the new location (additional distance rates may apply).
3. No-Show Policy
A reservation is considered a “No-Show” if:
- Airport Pickups: The passenger has not made contact with the driver within 60 minutes of the flight landing.
- Non-Airport Pickups: The passenger is not at the pickup location within 15 minutes of the scheduled time.
No-Shows are non-refundable and will be charged the full fare. If you are stuck in customs or baggage claim, simply text or call us to avoid a No-Show status.
4. Modifications & Changes
- Changes > 48 Hours: You may change your pickup time or location free of charge (subject to availability).
- Changes < 48 Hours: We will do our best to accommodate last-minute changes, but they cannot be guaranteed. If we cannot accommodate a last-minute change and you choose to cancel, the standard non-refundable policy applies.
5. Weather & Force Majeure
Colorado weather can be unpredictable.
- Road Closures: If the Department of Transportation (CDOT) closes the road to your destination (e.g., I-70 or Vail Pass closure) and we physically cannot transport you, you will receive a Full Refund or Service Credit.
- Driver Discretion: If weather conditions are deemed unsafe for travel by the driver (e.g., severe blizzard conditions where travel is advised against), we reserve the right to cancel the ride for safety. In this specific case, you will receive a Full Refund.
6. Termination of Service
The safety of our passengers and driver is paramount. The driver reserves the right to terminate any ride without refund if any passenger:
- Is verbally or physically abusive to the driver.
- Damages the vehicle interior.
- Engages in illegal activity or drug use.
- Is excessively intoxicated to the point of sickness or safety risk.
7. Cleaning & Damage Fees
You are responsible for leaving the vehicle in the same condition it arrived. The following fees will be automatically charged to the card on file if necessary:
- Spills / Stains: $150 minimum cleaning fee.
- Bodily Fluids (Sickness): $500 minimum bio-hazard cleaning fee.
- Smoking/Vaping: $500 detailing and deodorizing fee. (Smoking is strictly prohibited).
- Physical Damage: Cost of repair + loss of use.
