1. Canceling a reservation
Your reservation sets aside a private driver and vehicle for the accepted itinerary. To cancel, text us or email [email protected] with your name, scheduled pickup and booking details. The time we receive your cancellation determines the notice period. Keep a copy of your message.
More than 48 hours before pickup: You qualify for a full refund to the original payment method.
Within 48 hours of pickup, including exactly 48 hours: Your reservation is non-refundable, subject to the exceptions below and applicable law. The amount already paid is retained; this does not create another charge on top of your fare.
2. Flight delays, cancellations and diversions
Text us your updated flight details as soon as you learn of a change. We will make reasonable efforts to adjust a delayed airport pickup without an extra fee for the delay itself. A long delay may conflict with another reservation. If we cannot accommodate the delayed arrival, we will offer a full refund or service credit.
If the airline cancels your flight, notify us promptly and keep the airline’s cancellation notice. We may offer a future service credit at our discretion, including within the 48-hour cancellation window. An airline cancellation does not automatically guarantee a refund under this policy.
If your flight is diverted to another airport, send us the airport where you will actually land, your arrival time and destination. A changed pickup is subject to availability. If it changes the driving itinerary, we will confirm the revised total with you before accepting it.
3. Missed pickups and no-shows
Airport pickups: A reservation may be treated as a no-show if the passenger has not contacted the driver within 60 minutes after the flight lands.
Other pickups: A reservation may be treated as a no-show if the passenger is not at the agreed location within 15 minutes of the scheduled pickup.
Text us if baggage, customs or another issue delays you. A no-show is non-refundable under this policy. We retain the prepaid fare rather than charging the fare a second time.
4. Changing your itinerary
Changes requested more than 48 hours before pickup have no separate change fee and are subject to availability. A different route or driving itinerary may require a revised transportation quote, which we will discuss with you first.
For changes within 48 hours, we will check what the schedule allows. If we cannot accommodate your requested change and you cancel, the normal cancellation terms apply unless an exception below applies. A later return trip requires its own accepted itinerary.
5. Road closures and unsafe weather
If an official road closure prevents us from providing your trip, we will offer a full refund or service credit. We will discuss the available resolution with you.
If the driver cancels because conditions are unsafe for travel, you receive a full refund. We will not ask a driver or passengers to continue a trip that cannot be completed safely.
6. Passenger conduct
The driver may refuse or end a trip if abusive behavior, illegal activity, damage, serious intoxication or unsafe conduct creates a safety risk. The driver may end a trip without refund in these circumstances, subject to applicable law. Follow the driver’s safety instructions and contact us promptly about a concern.
7. Your fare and vehicle care
Destination fares use total round-trip driving time at $100 per hour, plus $50 for vehicle cleaning and electricity. Local tours use their listed package prices without that separate $50 expense. Charging stops and driver breaks are included.
Keep the vehicle clean, respect its contents and avoid smoking or vaping. This policy does not authorize an automatic cleaning penalty or an additional charge to a card on file. Any dispute about property damage is considered on its facts and under applicable law.
8. Refund questions and contact
We process an approved refund to the original payment method. The payment provider determines when it appears in your account. Contact us with your booking details if a refund has not arrived or you believe a decision is incorrect.
Read this policy with the Terms of Use and your written booking confirmation. Your rights under applicable law are preserved. Text (970) 822-9044 or email [email protected].