Privacy Policy

1. Who we are and what this policy covers

GJ EV Rides is operated by Rank Local SEO LLC, based in Grand Junction, Colorado. In this policy, “we,” “us” and “our” refer to that business. This policy explains how we handle personal information when you visit our website, contact us, request a quote, arrange transportation or travel with us.

This policy covers our website and our handling of customer information. Independent services, including mobile carriers, payment providers, Google Maps and video providers, have their own privacy policies.

2. Information we collect

Contact and booking details. Your name, mobile number, email address, pickup and destination addresses, travel dates, preferred times, flight details, passenger count, luggage needs, requested stops and messages you send us. If you book for someone else, we may receive the passenger’s contact details and itinerary from you, a hotel, an assistant or another person arranging the trip.

Service and transaction records. Quotes, accepted itineraries, payment status, transaction references, receipts, cancellation requests, refunds and records needed to resolve a service issue. When an independent payment provider processes a payment, that provider handles the payment information submitted through its service. Please do not send full payment-card numbers, security codes, passwords or identity documents by text.

Optional trip requirements. You may tell us about a mobility aid, service animal, child seat or other accommodation. Provide only the details needed to arrange safe transportation. We do not need a medical diagnosis to discuss your travel requirements.

Public customer reviews. Our website displays reviews carried over from our live homepage, including the reviewer names, ratings and review text published there. We do not add private booking details to those reviews. Contact us if you have a concern about a review displayed on this site.

Website and technical information. Our hosting and security providers may process IP addresses, browser and device information, requested pages, referral information, timestamps, error records and security logs when serving the website. An IP address may indicate an approximate location. The website does not request your device’s precise GPS location.

3. Website searches and message builders

The trip-message builder prepares a message in your browser. Entering details does not submit a booking to GJ EV Rides. Selecting the text button passes the prepared message to your messaging application; we receive it when you send it. Copying a message places it on your device’s clipboard, where other applications may be able to access it according to your device settings.

When you submit the contact form, your name, email address, message and any optional trip details are processed through Cloudflare and delivered to our [email protected] inbox, hosted by Google Workspace. We use these details to answer your inquiry and arrange requested services. Cloudflare Turnstile and request limits help prevent spam and may process technical information such as your IP address and browser signals. Form content is not intentionally stored in website logs or a separate submissions database. We retain the resulting email correspondence as described below. You can also email us directly.

Destination searches filter the website’s listings. Search terms included in a page address may appear in browser history and standard hosting logs. Avoid putting private passenger details in destination searches or page addresses. Browser features, extensions, backups and your messaging provider operate independently of this website.

4. How we use information

We use information to answer inquiries; check availability; prepare quotes; plan pickup points, routes and timing; confirm passenger and luggage arrangements; provide your ride; communicate about changes; process or reconcile payments and refunds; and assist with lost property or service concerns.

We also use relevant records for accounting, security, fraud prevention, insurance matters, legal obligations and the establishment or defense of legal claims. Information is used for these business purposes rather than to make automated eligibility decisions about your access to transportation.

5. Text messages and communication choices

When you text us or ask us to contact you about a ride, we use your number to respond and coordinate that request. Messages may include quotes, pickup arrangements, confirmations, schedule changes and other trip-related information. Frequency depends on your inquiry and itinerary. Message and data rates may apply under your mobile plan.

A ride inquiry does not enroll you in a promotional text campaign. Any promotional messaging requires separate permission where required by law. We do not sell mobile numbers or share mobile information or text-message consent with third parties for their independent marketing or promotional purposes. Providers that help deliver messages may process information to provide that service.

To stop further texts, reply STOP or tell us you no longer want messages. For help, reply HELP or use the contact details below. These requests are handled through our customer communication process; delivery and response times depend on the provider and our availability. If you have an active reservation, arrange another suitable contact method so we can communicate essential trip changes.

6. When information may be shared

Service providers. Information may be processed by providers supporting website hosting, analytics, security, communications, payments, accounting or record storage, as needed for those functions.

Your booking arrangements. We may share necessary trip details with a person you authorize to arrange your ride. If another transportation provider is proposed, we will discuss the arrangement with you before transferring your booking details, unless a disclosure is otherwise required by law or necessary in an emergency.

Safety and legal matters. We may disclose relevant information to emergency responders, insurers, professional advisers, regulators or authorities when needed to address a safety concern, comply with legal obligations, respond to valid legal process or protect legal rights.

Business changes. Relevant records may be disclosed in a business sale, merger or transfer, subject to applicable confidentiality and privacy obligations. We do not sell or rent customer personal information, use it for cross-context behavioral advertising, or disclose it to unrelated businesses for their own marketing.

7. Google Analytics, cookies, maps and video

Address search on the ride-request form uses Google Maps Places. When you open address search, your search text and technical browser information are sent directly to Google to suggest addresses, hotels and airports. Your name, phone number, email, flight details and notes are not included in these address searches. The selected street address is used for your specific ride request and may be saved in your 24-hour browser-local draft. We do not store suggestion lists. You may enter an address manually instead. Google Maps features are subject to the Google Maps Terms of Service and Google Privacy Policy.

We use Google Analytics 4 to understand how visitors find and use our website and to improve its content and booking experience. Google Analytics uses cookies and similar technologies to collect information such as pages visited, referral sources, browser and device details, approximate location and interactions with the site. Your browser sends technical information to Google when the analytics tag loads.

Our website tag disables Google signals and advertising personalization. Learn more about how Google uses information from websites that use its services. You can also install the Google Analytics opt-out browser add-on in a supported browser.

Fonts are served with the website. Hosting, security and access services may use cookies or similar technologies needed to deliver and protect the site.

Route pages offer embedded Google Maps. Loading or interacting with a map connects your browser to Google, which may receive your IP address, browser information, the route shown and other technical data, and may use cookies or account information according to its policies. A route map uses the public route locations, not an address you typed into the trip-message builder. See Google’s Privacy Policy.

The 360-degree vehicle video is delivered through Cloudflare Stream. When its player loads, the provider may process connection, device and playback information. See Cloudflare’s Privacy Policy. External links may also take you to independent websites.

You can manage cookies and site permissions in your browser. Blocking third-party content may prevent maps or videos from working. Because we do not sell personal information or use it for targeted advertising, there is no such processing to opt out of on the current site. Where applicable law requires us to recognize a browser privacy signal, we will honor it for the processing it covers.

8. How long information is kept

We retain personal information for as long as reasonably needed for the purposes described here, considering the status of an inquiry or booking, accounting and tax requirements, insurance obligations, disputes and applicable legal retention requirements. Different records may have different retention periods.

When information is no longer needed, it should be deleted or de-identified, subject to backup cycles and any required legal hold. Records held independently by your mobile carrier, payment provider or other services remain subject to those providers’ practices.

9. Security and sensitive details

We take reasonable steps appropriate to the information and our business to protect customer records against unauthorized access, loss or misuse. No website, device, messaging system or storage method can guarantee complete security. Ordinary text messages are not a suitable channel for sensitive financial or identity information.

If you believe information connected with your booking has been exposed or used improperly, contact us promptly. If a security incident requires notification, we will provide it as required by applicable law.

10. Privacy requests and your choices

You may contact us to ask what personal information we hold about you, request a correction, request deletion, ask for a usable copy, or raise a concern about how information is handled. We will consider your request under applicable law and our recordkeeping obligations. Deleting essential booking details may prevent us from arranging or completing your ride.

Depending on your location and whether a particular privacy law applies to our business, you may have rights to access, correct, delete or obtain a portable copy of personal information; opt out of certain processing; or appeal a decision about a request. We will not penalize you for exercising rights protected by law.

Send your request using the contact details below and describe what you need. We may ask for proportionate information to verify your identity or an authorized agent’s authority. Do not send sensitive identification documents unless we have agreed on an appropriate method. We will respond within the period required by applicable law and explain any permitted limitation. To appeal a declined request, contact us again with “Privacy appeal” and the reason you disagree. You may also contact the relevant state attorney general or privacy regulator.

11. Children and bookings made for others

The website and booking communications are intended for adults arranging transportation. We do not knowingly solicit personal information online directly from children under 13. A parent, guardian or authorized adult may provide limited information needed for a child’s ride, such as child-seat requirements.

If you believe a child has submitted personal information without appropriate adult involvement, contact us so we can review it. When providing another person’s details, make sure you are authorized to arrange their transportation and share this policy with them where appropriate.

12. Information processed in the United States

We operate in the United States. Customer information may be processed here and in other locations where our service providers operate, subject to applicable law. Privacy protections may differ from those in your home country.

13. Policy updates

We may update this policy when our practices, website features or legal requirements change. The effective date identifies the current version. Material changes will be communicated as required by law. A revised policy does not authorize a materially different use of previously collected information where additional notice or permission is required.

14. Contact us

For privacy questions or requests, contact GJ EV Rides, operated by Rank Local SEO LLC, Grand Junction, Colorado. Text (970) 822-9044 or email [email protected].